Frequently Asked Questions

1. I have trouble to login for the first time. My password is not recognized. How can I proceed?

Please make sure that you are typing User ID and/or Password correctly as Password is case-sensitive. Also, make sure that there is no leading or trailing space while entering the credentials. If the above step does not help, please reset the password using self-service link https://id.credit-suisse.com/

2. How can I reset my Password?

Follow these steps to reset your password.

3. How do I activate token on my new phone?

Please follow these steps to activate token on new phone.

4. Unable to login using SecureSign device. How to proceed?

Follow the steps mentioned here. If this does not resolve the issue, please raise a query with support team and move to next step for temporary login.

5. If you have any questions or feedbacks, please contact our support team

at list.sptradingit@credit-suisse.com with your query. We will be happy to assist you.