Please make sure that you are typing User ID and/or Password correctly as Password is case-sensitive. Also, make sure that there is no leading or trailing space while entering the credentials. If the above step does not help, please reset the password using self-service link https://id.credit-suisse.com/
Follow these steps to reset your password.
Please follow these steps to activate token on new phone.
Follow the steps mentioned here. If this does not resolve the issue, please raise a query with support team and move to next step for temporary login.
at list.sptradingit@credit-suisse.com with your query. We will be happy to assist you.